Refunds and Returns
At Topcookware we understand that occasionally you may wish to return an item after delivery, we will be happy to offer a full refund on return of the goods, providing the goods are returned in their original packaging and are undamaged and unused.

In instances of return of non-faulty goods you must notify us within 7 days of your decision to cancel the order and a refund will be credited to your account, it is your responsibility to cover the return carriage costs.

When returning a product you are responsible for ensuring the product is adequately packaged. Topcookware cannot accept responsibility for goods damaged as a result of inadequate packaging on the return route.

If goods are found to be faulty on receipt of delivery, please notify us within 7 days from the date of delivery. We will endeavour to arrange for the goods to be uplifted or for you to return the goods to us, at no cost to yourself. Once we have received the goods we will attempt to confirm the fault and either offer a replacement, a repair or a full refund.

All items returned must be in their original packaging and complete with any accessories that accompanied the product.

If the product is found not to be faulty, you will be held liable for the uplift and return carriage fees.

Please note that refunds to your credit/debit or switch card can take more than 3 days to clear the banking system. If you request a refund please allow at least this minimum of time to pass (after receiving the refund confirmation email) before contacting us regarding the refund status.

In the event of a supplier being unable to fulfil an order within the delivery timescales or if the product description varies greatly from that initially quoted, we will notify you concerning the delay. Should this prove to be unsuitable to you, a full refund will be given. This policy does not affect your statutory rights.